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Every person has the right, and must be afforded the opportunity, to apply for any program administered by the Department. This means everyone has the right to file an application or reapplication regardless of whether-or-not they appear to be eligible.
It is the responsibility of the staff completing the application interview to tell the client they are potentially eligible for SNAP and/or EAEDC. If during the course of the application interview it becomes clear that the client is potentially eligible for SNAP or is ineligible for TAFDC, but may be eligible for EAEDC staff must:
initiate an application with the initial application date if the client chooses to proceed to apply for additional benefits,
narrate the case that the client was informed about the potential eligibility for SNAP and/or EAEDC, and
narrate the decision the client made about applying for additional DTA benefits.
Important |
It is important that it is documented in the narrative the decision the client made about applying for additional DTA benefits for which they appeared to be potentially eligible. |
Any client whose primary language is not English or who uses American Sign Language (ASL) must be provided interpreter services by the Department, in accordance with Department procedures, regulations and its Language Access Plan. The Department will provide interpreter services when needed, unless the client prefers to bring their own adult interpreter. The narrative must also detail the method of interpretation including the ID when using the Department’s contracted vendor, or the client’s declination of an interpreter.
Note |
A warning pop-up will display on the Assessed Person page when the selected client language is “Other”, and the free-form other language value exactly matches one of the known languages in BEACON. Staff must update from the Language dropdown list. |
DTA must provide Americans with Disabilities Act (ADA) accommodations to qualified individuals with disabilities allowing all clients to meet Department requirements and to utilize Department services. See ADA and Reasonable Accommodations. Also see Recognizing an ADA Accommodation Request; ADA Accommodation Process Request; and ADA and Assisting Clients.
TAFDC Orientation
American Sign Language (ASL) Protocols
Department Interpreter Services
TAFDC Application Interview Policy and Procedures