Home > EAEDC > Related Benefits > MassHealth > Member ID Card Replacement
When a client loses an identification card, a replacement card can be generated within the NewMMIS system. This section describes how to generate a replacement member ID card.
Log into Virtual Gateway and access NewMMIS. On the Member Search panel:
enter the search criteria, such as Last and First Name, Member ID, etc.
click Search.
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You may also press the Enter key instead of clicking Search. |
in the Search Results panel, click the Member ID.
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There may be multiple returned results. Make sure to verify unique Member Data, such as Member ID, before accessing the member panels. |
On the Member Maintenance panel:
click Member ID Cards.
on the Member ID Cards panel, click New.
On the Member ID Cards Maintenance panel:
select the Issue Reason from the Issue Reason drop-down.
click Add.
On the Member Maintenance panel, click Save All.
On the Messages panel, review the Message Description for any messages that generated.
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If the replacement transaction was not successful, this panel would display error message(s) to detail any errors. |