To provide information about the client’s application:
click Application in the Request for Assistance workflow
enter the Method of application from the drop-down list
enter the date of application (today’s date is populated) in the Receipt field for the appropriate Method of Application for:
Walk-in, the current business date will default in the Receipt field
Drop-off, Mail-in or Fax, use the date the application was received; or
Home Visit, Telephone Exception or Federal Telephone Call, use the date of the initial contact.
Note: |
Telephone Exceptions occur when SNAP applications are taken by phone. Federal Telephone Calls are referrals from a federal agency after a natural disaster. |
Telephonic, use the date of initial contact; or
Internet, use the date the client submitted it.
Important: |
All applications submitted to DTA after 5:00 p.m. on a business day, on a weekend or a holiday, must be assigned an application start date in BEACON for the next business day. |
enter who made the Request for Assistance from the Source drop-down list;
select the Secondary reason or reasons for the application, if any, from the Secondary reason(s) pop-up box by:
clicking the Select button
clicking the appropriate check-box in the pop-up box; and
clicking the Select button.
Note: |
Under Other secondary reason, you may enter a description of the other secondary reason, up to 30 characters. |
6. enter who made the Request for Assistance from the Source drop-down list;
Note: |
If you use Other as a source, type in the description of the Other source in the field provided (up to 30 characters). It is important to select the correct source because these selections are used by Central Office to track who made the application. |
select one or more Special situation(s) applicable to the case, if any. For instance, if a translator is needed, select Interpreter Required from the Special situation(s) pop-up box. This can be done by:
clicking the Select button
clicking one or more appropriate boxes in the pop-up box; and
clicking the second Select button.
Note: |
If Other applies as a situation, type the description of the Other situation in the field provided (up to 30 characters). Follow-up may be required. For example, if Visually Impaired or Hearing Impaired is selected, you should check the case for any prior ADA accommodation. If none is found, you must follow the accommodation process. |
Note: |
Each application for benefits will now include a question that clients must answer regarding if they have a disability that interferes with their ability to meet certain Department requirements. Clients will be screened for an Americans With Disabilities Act (ADA) accommodation at every application to address this issue. For procedures on accommodation requests, please see Recognizing an ADA Accommodation Request. |
click Next, once all the appropriate fields have been completed. This will save your data and take you to the next page.
Americans with Disabilities Act Overview
Request for Assistance Policy and Procedures