The Department offers an additional security measure to safeguard client information, through the use of the heightened level of security indicator, when requested by a client. The heightened level of security indicator is a feature that can be used as a means of flagging a client’s case as needing increased confidentiality safeguards.
The heightened level of security indicator can be activated during the Request for Assistance application process or at anytime the client requests it. The heightened level of security indicator is located on the Domestic Violence page in the Program Administration workflow in the Case Maintenance workflow.
When the heightened level of security indicator is used, the name, age and APID of the grantee identified on the top of each page will be displayed in red type in the Electronic Case Folder (ECF), alerting all DTA staff that the client is designated as having a heightened level of security. Additionally, a Domestic Violence/Heightened Level of Security alert icon will display at the top of each ECF page.
If a client expresses concerns about confidentiality of information, assure the client of the Department’s commitment to safeguarding their information. Also, discuss the availability of the heightened level of security indicator.
Located on the Domestic Violence page, the heightened level of security indicator can be activated for current or past domestic violence situations as well as for other reasons.
A client may request the option of the heightened level of security indicator if they are concerned about safety for any reason (e.g., is a victim of gang violence, involved in a witness protection program, etc.)
Heightened Level of Security Policy and Procedures