DTA Connect Overview

Overview

DTA Connect is available for download as a mobile application (app) and online at DTAConnect.com. These services offer clients and contracted outreach providers access to case information, and the ability to submit documentation and update their case without going to a local office, calling, faxing, or mailing information. These streamlined processes provide greater accessibility and convenience to clients and make it easier for staff and contracted outreach providers to manage their workload and effectively engage with clients.

DTA is committed to continuous improvement of these tools and will continue to roll out additional enhancements.

Note

Clients with a Heightened Level of Security (HLS) or blocked online services indicators are not able to use DTA Connect. Contracted outreach providers also will not be able to access client information when these blocks are in place.

Logging In and Linking to the Case

To access their case, clients will open the app or visit DTAConnect.com and tap “Log In.” Then, they will either enter in the email and password they have been using at DTAConnect.com, create a new account, or request a password reset.

If they have never set up a DTAConnect.com account, they will create a profile by clicking “Sign Up Now.” To sign up, clients will need to enter their email address; a six-digit numeral verification code will be emailed to them. Once they enter that code and click “Verify Code,” they will then enter their first and last name and date of birth, and then set a password. This will be the email and password they will use to log into all DTA Connect platforms going forward.

For DTA Benefits

Once signed up, DTA clients must link the account to their case record by providing their EBT Card Number or APID.

All functions of DTA Connect mobile and DTAConnect.com have been aligned and there is no significant difference between the two.

 

For SUN Bucks Benefits

Once signed up, DTA and Non-DTA clients must link the account to their SUN Bucks case record by providing their SUN Bucks Card Number or Case Number.

For SUN Bucks clients, the information entered in DTA Connect (Name and Date of Birth) must be for the person listed on the SUN Bucks card.

 

 

Note

Current DTA clients with existing DTA Connect accounts don’t need to take any action. They don’t need to create an account with their SUN Bucks case number. Their SUN Bucks benefits will automatically be displayed on their existing account.

DTA Connect Functionalities

Users of DTA Connect will have the same user experience regardless of whether they use the mobile app or web portal version. Clients can complete an interactive SNAP application, TAFDC or EAEDC application, request an EBT Card (and track delivery), lock and unlock their EBT card, complete a SUN Bucks application, request a SUN Bucks Card (and track delivery) lock and unlock their SUN Bucks card, see a summary of what DTA has on record for their case, update certain case information, complete an interactive Interim Report, complete an interactive Recertification, upload documents, and check their EBT balance and/or SUN Bucks balance and benefit history. Clients can view the status of their case, any pending actions needed, request income verification forms, and other useful functions.

DTA Connect is available in English, Spanish, Portuguese, Chinese, Vietnamese, and Haitian Creole.

Note

Clients with a Heightened Level of Security (HLS) or blocked online services indicators are not able to use DTA Connect. Contracted outreach providers also will not be able to access client information when these blocks are in place.

 

Last Update: July 3, 2025