Issuing an EBT card
An applicant for SNAP benefits must be issued
an EBT card as soon as s/he verifies identity, unless s/he already has
an EBT card and is not requesting a new one. Identity
must be verified before an EBT card is issued.
To issue an
EBT card at application, you must do the following when completing the
Request Primary EBT Card box; and
the application is a mail-in or drop-off, select the item used to
verify identity from the Identity dropdown list in the RFA; or
the application is a web application, verify identity in the EBT Card
Request page in the EBT Client List; or
the applicant is a walk-in applicant, send the applicant to the CIS
clerk, who will:
to Pending EBT Card Request view under the Daily Priority Actions
identity using the verification selected by the case manager
and issue the EBT card; and
the applicant select a PIN.
Web applications, an EBT card is automatically requested once
the Web application workflow is completed.
If an applicant
indicates on the SNAP Benefits Application
that s/he already has an EBT card, a new EBT card does not need to be
issued unless the applicant requests a new card.
If a client reapplies
for SNAP benefits after his/her case has been closed for less
than 30 days and s/he requests a new EBT card, the card will be
subject to the EBT Card Replacement procedures. For more information,
see EBT Card Fees, Replacements and Notices.
an EBT Card
To send an
EBT card by mail:
the EBT Client list, EBT Card Request page, select the record and
fill out the required fields; and
Central Print from the Print Location dropdown list so the request
is processed for an EBT card/PIN by mail.
is not verified on Day 1 of the application process, you must check the
Verifications tab on Day 2 to determine if the SSN has been validated
Once the applicant’s
SSN is validated through SVES:
identity in the EBT Card Request window/EBT Client List by selecting
Validated by SSA/SDX
out the required fields; and
Central Print so the request is processed for an EBT card/PIN by mail.
Procedures if SSN is Unverified
If no SSN
is provided, or identity is questionable, you must request verification
of identity before issuing an EBT card in person or by mail.
When a client
requests an EBT card in-person and the client’s SSN has not yet been verified
by SVES on Day 1 of the application process, the issuance of the EBT card
must not be denied if other verification of identity is available. Verification
of identity includes – but is not limited to – a driver’s license or state
issued I.D., passport, birth certificate or hospital birth record, court
or other government documents, military service papers, employment papers,
and wage stubs. Verification of identity cannot be restricted solely to
a photo I.D.
If the client
provides acceptable verification of identity, the EBT card must be issued.
Example: Tara comes into
a TAO on 5/20 to apply for SNAP. During the application process, Tara
verifies her identity with her birth certificate. The case manager processing
her application submits a SVES request for Tara on 5/20. However, due
to the time of the submission, SVES is not scheduled to return a result
until 5/22. At the end of her application interview, the case manager
marks identity as verified and refers Tara to the EBT clerk for her EBT
card. Even though the SVES inquiry for Tara is pending, the EBT card must
be issued to Tara.
Procedures if Applicant Visits the TAO After the Card is Mailed
If you mail
the EBT card to an applicant who qualifies for expedited benefits, but
s/he comes to the TAO and requests an EBT card, you must:
the applicant to the CIS Clerk for a replacement EBT card/PIN to be
issued immediately to the applicant
the applicant that identification must be shown to the CIS clerk;
to the applicant that the EBT card/PIN that was previously mailed
will be immediately deactivated and must be destroyed upon receipt.
Application Processing Policy and Procedures
Last Update: October 15, 2020