All clients are required
to furnish verifications necessary to establish initial and continuing
eligibility. When a client states s/he cannot obtain verification via documentary
verification through collateral contact must be explored.
contact is a verbal or written confirmation of a household's circumstances
by a third party who has firsthand knowledge client’s circumstances and
can be used to verify certain types of information. When necessary, you
a collateral contact to confirm questionable information,
or to assist the client in expediting the verification process.
Department has developed a new initiative to utilize collateral contacts
to expedite case processing and to limit the amount of document processing.
Collateral contacts are most effective when a client has one verification
outstanding to process his/her case. Collateral contact should only be
made when a client is at the TAO so as to obtain appropriate consent.
the purpose of this initiative, collateral contacts may only be made when
a client is at the TAO. This allows you to explore the option of calling
a collateral contact with the client, including a discussion of whether
s/he would like the Department to contact the third party on the client’s
behalf. It also allows the third party to hear verbal confirmation from
the client that s/he grants permission to release information to DTA.
it is preferred to have the client fill out a Request
for Employment Information form (DORL-1) or a Voluntary
Consent to Release Information form (VARI-OI), it is not required
for this initiative.
the third party collateral contact requires a written release from the
client, you may have the client complete either a VARI-OI form or a DORL-1
form in office. Once
completed, you must send a copy of the form to the third party directly.
calling a collateral contact, you must always:
yourself by giving your name, title, and the name of the Department;
questions which are pertinent to determining the client's eligibility
all of the information reported by collateral contact in the Narrative.
Narrative must include the following elements:
the client was in the office
option of collateral contact was offered
accepted or declined the option reaching out to a collateral contact
contact was successful or not
contact was made:
the collateral contact person's name, title, relationship to the
client, a phone number, and a means of contacting that person
in the future.
always have the right to decline the option for you to reach out
to a collateral contact.
For the purpose of this initiative, a third
person collateral contact may be called for the following verification
elements only for in person clients who have agreed:
Any income that comes from a family friend,
relative, etc. For
example, contribution income and non-legal support can be verified
through collateral contact. Be sure to document all information in
o proof of participation in an Office of Refugee Resettlement-funded
or approved refugee training program at least halftime
o participation in a Mass Rehab training program
o drug/alcohol treatment
o temporary health issues that limit one's ability
to meet the requirement
o working with a CORI specialist (15% exemption)
o certain good cause scenarios
the information provided by a collateral contact is questionable,
you may need to make additional contacts.
Policy and Procedures (EAEDC)
Policy and Procedures (SNAP)
Policy and Procedures (TAFDC)
Update: October 26 , 2018