Information is considered to be questionable or contradictory if it is unclear, or does not make sense with a case as a whole, based on information the Department has. This could be information reported by the client or that has been received from another source such as a sister agency or a data match.
You are responsible for carefully comparing the information a client provides to evaluate if it make sense. Critical thinking and asking clarifying questions are important skills to use when determining if something is questionable or contradictory and what steps you must take next.
You must always apply fair and consistent criteria when determining if information is questionable and/or contradictory. A reported change in and of itself is neither questionable nor contradictory. You must be certain that any time you request additional information that that you have documented in what way the information does not make sense and what is being asked for.
It is critical that requests for additional verification are not discriminatory. For example, a case manager cannot routinely request additional verification from clients of a particular race or ethnicity. If there is no reason to suspect that the client provided inaccurate or false information, accept the information and proceed.
If there is bona fide reason to suspect that the client has provided inaccurate or false information, you must complete a fraud referral. For more information please see Examples of Questionable & Contradictory Information
Verifications Policy and Procedures (EAEDC)
Verifications Policy and Procedures (SNAP)
Verifications Policy and Procedures (TAFDC)
Last Update: September 29, 2017