EAEDC Application Interview - Overview


Every person has the right, and must be afforded the opportunity, to apply for any program administered by the Department. This means everyone has the right to file an application or reapplication regardless of whether or not they appear to be eligible. All clients must be advised and encouraged to file applications on the same day they contact the Department in person, in writing or by telephone. In most circumstances, applicants for EAEDC must complete a face-to-face application interview.



When an applicant has a significant barrier that prevents them from getting to a DTA office to complete an application, they can contact the Ombuds Unit at 617-348-5354 who will complete an RFA and arrange for a telephone interview when appropriate. The Ombuds Unit will notify local office management who will arrange for a worker to complete the application by phone and mail the application to the client for them to sign and return it. In these circumstances the application date must be established as ­­­­­­­­­­­­­­­­­­the date the request was created by the Ombuds Unit. The VC1 must include a User-generated mandatory verification for the signed application. If a signed application is not returned after 30 days the EAEDC case must be closed for failure to return the required verifications.


Any client whose primary language is not English or who uses American Sign Language (ASL) shall be provided interpreter services by the Department, in accordance with Department regulations. The Department will provide interpreter services when needed, unless the client prefers to bring his or her own interpreter.  In this situation, you must enter on the Narrative tab:  “Client declined professional interpreter services.”

The Department has certain obligations toward applicants and clients under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. Section 504 makes it illegal for public agencies receiving federal funds to discriminate against individuals with disabilities. Title II of the ADA prohibits discrimination on the basis of disability by states and government entities. Generally, the Department must provide an individual equal opportunity to participate in or benefit from its programs.


ADA Overview - EAEDC

ADA Definition - EAEDC

American Sign Language (ASL) Protocols

Department Interpreter Services

EAEDC Application Interview Policy and Procedures



  Last Update: February 19, 2020