ADA and Assisting Clients

 

If an applicant or client (hereafter called client) needs assistance or appears to have trouble navigating the application or recertification process, or in completing any other forms or requirements, you should ask whether the client believes s/he needs help to access DTA services (for example, clients may ask for help in completing program requirements such as providing verifications, reading notices for cash programs, etc.).

Clients should also be told that they can have an Authorized Representative or other assisting person (helper) help them with their case, if needed. This is done by accessing the Accommodation/Special Assistance workflow which can be completed at any time.

 

Note:

For reference, there is a daily Actuate report entitled Authorized Rep/Payee Report which lists all clients with representative payees regardless of whether a client has an accommodation. It is found in the Reference folder.

 

Important:

The Accommodation/Special Assistance workflow is mandatory for completion in the following situations:

 

1) Application, reevaluation and recertification when an interview is required.

2) When a request for a TAFDC or EAEDC disability exemption is made on the associated Work Requirements page.

3) Whenever a client is indicated as Disabled on the Disability page.

4) Whenever a client communicates to the Department that s/he has a disability.

 

ADA and TAFDC and EAEDC Disability Supplements

TAFDC and EAEDC Disability Supplement forms specifically ask clients the following: “Do you need help to fill out the Disability Supplement form? Tell your DTA case manager right away. Your DTA case manager will help you fill out the form.”  If a client requests this assistance or appears to have trouble navigating the disability process, you should ask whether the client believes s/he needs help with the disability process and more generally to access DTA services (for example, clients may ask for help in completing program requirements such as providing verifications, reading notices, etc.) Clients should also be told that they can have an Authorized Representative help them with their case, if needed. If the client does need assistance, you would go to the Accommodation/Special Assistance workflow to begin the assessment.

 

Important:

There are no magic words a client must say to request an accommodation.

 

ADA Policy and Procedures

 

 

  Last Update: March 25, 2016